3/19/20 RW Coronavirus - Update



Ridgewood Water Customers,

Due to the Coronavirus emergency, we have activated our Emergency Response Plan. All facilities are closed to the public, and Ridgewood Water will not be staffing a Customer Service phone line at this time. Ridgewood Water will continue to provide you with safe drinking water. All non-emergency inquiries should be emailed to the Customer Service inbox at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will be staffing this inbox remotely and will respond to your inquiry as soon as possible.

The Ridgewood Water website will be updated frequently during this emergency, so please check back for updates. Online bill payment will remain operational. Distribution crews are on stand-by in the event of a water main break or water service interruption,

In the event of a water-related emergency, customers can call the Wortendyke Treatment location at (201) 670-5526, which will be staffed 24 hours per day. Again, we ask that this line only be used for actual emergencies.

We thank you for your cooperation and assistance.


Ridgewood Water (RW) wishes to provide an update on our current working conditions and how they may impact our customers. Pursuant to yesterday's Proclamation of Local Emergency, all Village of Ridgewood offices, including Ridgewood Water's three locations, are closed to the public at this time. The Ridgewood Police Department, located on the 2nd floor of Village Hall, will remain open to the public.

We have scaled back our field work operations to "emergency" items only. To protect our customers and limit interactions, we are not entering any residences or places of business at this time. Customers who have questions or need assistance with account or billing matters should email This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and you will receive a reply shortly. Please note RW is temporarily suspending shut-offs to all customers. Any notices you may have received can be disregarded until further notice. In the event of an emergency, you may contact the Treatment division at (201) 670-5526. Please limit calls to this line to true water-related emergencies only. Many Ridgewood Water services are online at our website at water.ridgewoodnj.net.

Our Treatment division continues to execute emergency preparedness plans to ensure sufficient supply of drinking water to all of our customers. At this time, our Distribution division will remain available for water main breaks and service interruptions.

Click HERE for VOR updates on Coronavirus and HERE for a message from the Mayor.

Thank you in advance for your cooperation.


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